Contact Policy
Effective Date: October 16, 2025
1. Purpose
This Contact Policy explains how clients and visitors can reach SecureLogic AI, what response times to expect, and how communication is managed to ensure timely and effective support.
2. Communication Channels
You may contact us using the following addresses depending on your needs:
- General Inquiries: info@securelogicai.com
- Support & Technical Issues: support@securelogicai.com
- Privacy/Data Requests: privacy@securelogicai.com
- Legal & Compliance Matters: legal@securelogicai.com
3. Response Times
- Support Requests: Acknowledged within 1 business day.
- General Inquiries: Responses are typically provided within 3 business days.
- Urgent Issues (Portal Access / Billing): Prioritized as quickly as possible during business hours.
4. Escalations
If your issue requires urgent attention, please mark your message as ‘Urgent’ or reopen a ticket through the client portal. Escalations are available to active subscribers only.
5. Unacceptable Contact
Abusive, threatening, or harassing communication is strictly prohibited. Any such messages will not be tolerated and may result in suspension or termination of service.